If you are getting the Blue Screen of Death (BSOD) likely it is software related but one possible hardware issue can also cause this screen, the memory. To test your memory,
follow the link to this page. Additionally, Windows has a built-in memory tester.
Here is a fine article on how to find, run and interpret the memory tester. if your RAM does test at fault, call or email your support technician for help.
josh@m-techlaptops.com 626-243-3284